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Acceptable Use Policy

Permitted and prohibited uses of the Kongen Labs API Platform

Version 1.0 — Effective March 15, 2026

This Acceptable Use Policy ("AUP") governs your use of the Kongen Labs API Platform (the "Service"). This AUP is incorporated into and forms part of our Terms of Service. Capitalised terms used but not defined in this AUP have the meanings assigned in the Terms of Service.

1. Purpose

Kongen Labs is committed to providing a reliable, secure, and fair API platform for all users. This AUP defines the boundaries of acceptable use to protect the Service, our infrastructure, and the experience of all users. We expect all users to act responsibly and in good faith.

2. Permitted Uses

You may use the Service for any lawful purpose consistent with these guidelines, including but not limited to:

3. Prohibited Activities

The following activities are strictly prohibited. Violation of these prohibitions may result in immediate suspension or termination of your account without prior notice.

3.1 Illegal and Harmful Activities

3.2 Service Abuse

3.3 Competitive Misuse

3.4 Security Violations

3.5 Integrity Violations

4. Rate Limit Policies

4.1 Plan-Based Limits

Rate limits are enforced per API key and vary by Plan. Current limits are as follows:

Plan Requests per Minute (RPM) Monthly Tokens (KT)
Free 10 1,000
Starter 60 5,000
Pro 120 15,000
Growth 300 50,000
Scale 1,000 500,000
Enterprise Custom Custom

4.2 Rate Limit Responses

When you exceed your rate limit, the API returns an HTTP 429 Too Many Requests response with the following headers:

We expect clients to implement exponential backoff and respect Retry-After headers. Clients that repeatedly ignore rate limit responses and continue to send requests at full rate may be subject to temporary IP-level throttling.

4.3 Token Exhaustion

When your monthly token allocation is exhausted, API requests will be rejected with an HTTP 402 Payment Required response. You may upgrade your Plan at any time to receive additional tokens immediately. Token balances are visible in the dashboard and via the GET /v1/billing/usage endpoint.

5. Monitoring and Enforcement

5.1 Automated Monitoring

We use automated systems to monitor API usage for patterns indicative of abuse, including but not limited to: unusually high error rates, sustained maximum-rate requests, requests from known proxy or VPN services associated with abuse, and traffic patterns inconsistent with documented API usage.

5.2 Investigation

When potential violations are detected, we may investigate by reviewing usage metadata (timestamps, endpoints, status codes, request volumes). As stated in our Privacy Policy, we do not store or review the content of your API requests.

5.3 Enforcement Actions

Depending on the severity and nature of the violation, we may take one or more of the following actions:

Severity Action Examples
Warning Email notification describing the violation and required corrective action. No service interruption. First-time minor rate limit abuse, inadvertent fair use violation.
Throttling Temporary reduction of your rate limit to a lower tier. Service continues at reduced capacity. Repeated rate limit violations after warning, sustained automated abuse patterns.
Suspension Temporary suspension of API access. Account and data are preserved. Access is restored after the issue is resolved. Security violations, competitive misuse, significant service abuse, payment issues.
Termination Permanent closure of your account. API keys are revoked. Remaining token balance is forfeited. Illegal activity, repeated violations after suspension, fraudulent accounts, severe security incidents.

5.4 Appeal Process

If you believe enforcement action was taken in error, you may appeal by contacting [email protected] within fourteen (14) days of the action. Your appeal should include your account identifier, a description of the circumstances, and any evidence supporting your case. We will review appeals within ten (10) business days and provide a written response.

6. Account Suspension Criteria

Your account may be suspended immediately and without prior warning if any of the following criteria are met:

In all other cases, we will endeavour to provide you with notice and an opportunity to remedy the violation before suspending your account.

7. Responsible Disclosure

We value the security research community. If you discover a vulnerability in the Service, we ask that you:

Security researchers acting in good faith and in compliance with these guidelines will not be subject to enforcement action for activities directly related to their research.

8. Reporting Violations

If you become aware of any violation of this AUP by another user, or if you observe activity that you believe constitutes abuse of the Service, please report it to us:

When reporting a violation, please include as much detail as possible: what you observed, when it occurred, any relevant identifiers (API endpoints, IP addresses, timestamps), and your contact information so we can follow up if needed. All reports are treated confidentially.

9. Changes to This Policy

We may update this AUP from time to time to address new types of abuse, changes in applicable law, or evolution of the Service. When we make material changes:

Your continued use of the Service after the effective date of an updated AUP constitutes acceptance of the revised policy.

10. Relationship to Terms of Service

This AUP is incorporated into the Terms of Service by reference. In the event of any conflict between this AUP and the Terms of Service, the Terms of Service shall prevail. Violations of this AUP constitute a breach of the Terms of Service and may result in the remedies described therein, including termination and liability for damages.


Contact

If you have questions about this Acceptable Use Policy or need clarification on whether a specific use case is permitted, please contact us before proceeding:

KONGEN LABS

kongenlabs.life · [email protected]

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